Effective Date: 1st November, 2024.
At Match to Matrimony, we strive to provide a satisfying experience for all our users. If you're not completely satisfied with your purchase, please review our refund policy below.
Refunds are only applicable under the following conditions:
If there is an issue with your account that cannot be resolved, such as failure to access paid features, you may be eligible for a refund.
If you are charged incorrectly or for a service you did not request, you may qualify for a refund.
If the paid services are not delivered as promised, a refund request may be submitted.
Refunds are not available in the following cases:
1. Subscription renewals that are processed automatically.
2. Change of mind or dissatisfaction with the matchmaking outcomes.
3. Services that have been fully used or consumed.
To request a refund, please follow these steps:
1. Contact us within 5 days of the transaction.
2. Provide your account details, transaction ID, and a brief description of the issue.
3. Submit your request to admin@match2matrimony.in.
Refund requests are typically processed within 7 –10 business days. If your request is approved, the refund will be issued through the original payment method.
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will apply to all future transactions.
If you have any questions or need assistance with a refund, please contact us at admin@match2matrimony.in